The Resume Center: Resume Writing, Cover Letters, Job Searches and Job Interview Help

Your privacy is important to us. To protect your privacy we provide this notice explaining our information gathering practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our home page and at every point where personally identifiable information may be requested. The practices we follow regarding information obtained from you are contained in this Privacy Notice.

We do not collect any personal information electronically with the exception of your credit card information when you order, and that information is sent over a secure line. In order for you to provide any personal information for us to use in preparing products you purchase, you must give us such information over the telephone or by e-mail. Unless you telephone us, place an order, or ask us a question using e-mail, your visit to our web address is completely private.

Your name and the date you sent the information
Your telephone number
Your e-mail address
The item(s) you are purchasing and the cost of each item
You should carefully read the section identified on the “Ordering” page, specifically the “Terms, Conditions, and Agreement” section as this section details the terms of our contract.

To place an order, you must complete the section called “Authorization to Begin Work” where you will be asked to provide a credit card number and expiration date of the card (if you elect to pay by credit card). Because this information is sent over a secure line directly to the processing bank, your information is not stored electronically in our system.

Once your purchase has been confirmed, you will receive a telephone call from one of the principals of the Resume Center, Inc.. During telephone calls, and any follow-up calls that might be necessary, or through e-mail, we will ask you extensive personal questions. These questions will cover your work history, career objectives, your strengths and weaknesses, your special skills, knowledge, and abilities, the duties and responsibilities you have at your current position and at previous positions. We may also ask other questions when we believe the information obtained from these questions would be essential in order to prepare a professional resume/CV and/or cover letter for you. If you determine that any question we ask you is inappropriate or if you would prefer to not answer the question, you have every right to tell the interviewer your position and your position will be respected.

If you have ordered just a cover letter, you must send your current resume or CV to us via e-mail so that we can determine what information to include on the cover letter and how the cover letter should be formatted.

To prevent unauthorized access, maintain data security, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect from you. Your information is prepared on computers using Microsoft Word word-processing software and the final documents are stored only on CD-ROM disks which cannot be accessed electronically by any outside source. Our data security includes professionally installed firewall software. Even if the firewall should fail, it would be impossible for anyone to access your information since your information cannot be accessed from the CD-ROM disk without the physical insertion of the CD-ROM disk into our computer. The “Ordering” form, which contains your credit card information, is not stored electronically and the copy sent to us by the system has your credit card information masked.

From time-to-time we prepare resumes or CVs, cover letters, or other products in the name of children (for admission to private schools for example). Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our web site, or during telephone conversations with parents or guardians, from those we actually know are under thirteen, and no part of our web site is structured to attract anyone under the age of thirteen.

To insure the accuracy of your personally identifiable information, you will receive a draft copy of any product we prepare for you. You can request changes or corrections by contacting the Resume Center, Inc., toll-free at 1-888-632-9050, or by sending us a list of the corrections using e-mail addressed to TheResumeCenter@charter.net.

There is no fee charged for corrections nor is there any limitation to the number of times you may contact us to make corrections. Such corrections will be confirmed to you by sending an e-mail copy of the corrected resume/CV, cover letter, or other product. We do not charge a fee to make a change of address or a change of telephone number to any resume we have prepared. We do, however, charge a fee to add new information (a new position for example) to any resume/CV we prepared for you and that fee includes a full re-write of your resume or CV, if necessary, to bring it to current style and format. To protect your privacy and security, we will also take reasonable steps, such as asking you to confirm your name, address, and telephone number for example, to verify your identify before making corrections.

Should you have other questions or concerns about these privacy policies, please call 1-888-632-9050, toll free, or send us an e-mail at TheResumeCenter@charter.net.